Refund policy

We want you to love your jewellery. Please read our Returns & Refund Policy carefully before making your purchase.

Change of Mind Returns

We accept eligible change-of-mind returns within 14 days of delivery.

To qualify for a return, the item must be unworn, unused and in its original condition, with all original packaging, tags and hygiene seals intact. You will also need to provide proof of purchase.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked shipping service.

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be returned to your original payment method.

Original shipping costs are non-refundable for change-of-mind returns.

Earrings & Piercing Jewellery

For hygiene reasons, earrings and piercing jewellery cannot be returned or exchanged for change of mind if they have been worn, tried on, or their hygiene seal or protective packaging has been opened or removed.

This hygiene restriction applies only to change-of-mind returns and does not exclude your rights under the Australian Consumer Law if an item is faulty, damaged, unsafe, incorrectly supplied, or otherwise fails to meet a consumer guarantee.

Non-Returnable Items

Unless required by the Australian Consumer Law, we do not accept change-of-mind returns for earrings or piercing jewellery that have been opened or worn, personalised or custom-made jewellery, gift cards, or items clearly marked as final sale.

Sale items remain covered by the consumer guarantees under the Australian Consumer Law. A business cannot exclude ACL remedies simply because an item was on sale.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If you believe an item is faulty, damaged or incorrectly supplied, please contact us with your order number and, where possible, photographs showing the issue.

Your rights for faulty goods are governed by the Australian Consumer Law and are separate from our change-of-mind policy.

Where a product has a major failure, you may be entitled to choose a replacement or refund. For a problem that is not major, we may be entitled to provide a free repair or otherwise remedy the problem within a reasonable time.

If we confirm that an item has a problem covered by the consumer guarantees, we will reimburse reasonable return costs where required under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Returns & Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to Request a Return

To request a return, please contact us at curveandcharm@gmail.com and include your order number and reason for the return.

Please do not send your return until you have received our return instructions.