Shipping policy
Last updated: 11 September 2026
Thank you for shopping with Curve & Charm. We carefully prepare and package each order to ensure your jewellery arrives safely.
This Shipping Policy explains our processing, shipping and delivery practices for Australian and international orders.
Order Processing
Orders are generally processed and prepared for dispatch within 1–3 business days after your order has been confirmed.
Business days are Monday to Friday and exclude Australian public holidays.
During collection launches, sales, promotional periods and periods of high order volume, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.
Shipping Within Australia
We ship Australia-wide.
Available shipping methods, estimated delivery timeframes and shipping costs will be displayed at checkout before you complete your purchase.
Delivery estimates begin from the date your order is dispatched, not the date your order is placed.
International Shipping
Curve & Charm ships internationally to selected countries and regions.
Available international shipping destinations, shipping methods, estimated delivery timeframes and shipping costs will be displayed at checkout.
If your country or region is not available at checkout, unfortunately we are unable to ship to that destination at this time.
International delivery times are estimates and may vary depending on the destination, local postal services, customs processing and other circumstances outside our reasonable control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.
Unless expressly stated as included or collected at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Curve & Charm does not control charges imposed by foreign customs or tax authorities. We recommend checking your country's import requirements before placing an international order.
Customers are responsible for providing any information reasonably required by customs authorities or the shipping carrier for the delivery and clearance of their order.
Free Shipping
Where Curve & Charm offers free shipping, the applicable minimum spend, eligible destinations and any other conditions will be displayed on our website or at checkout.
Unless otherwise stated, qualifying order values are calculated after discounts have been applied.
Free Australian shipping promotions do not automatically apply to international orders unless expressly stated.
Tracking Your Order
Where tracking is available, tracking details will be sent to the email address provided with your order after dispatch.
Please allow some time for tracking information to update after receiving your shipping confirmation.
If your tracking has not updated for an extended period or you believe there is an issue with your delivery, contact us at curveandcharm@gmail.com.
Incorrect or Incomplete Addresses
Please carefully check your delivery information before placing your order.
If you notice an error, contact us as soon as possible at curveandcharm@gmail.com.
We will make reasonable efforts to update your address before dispatch, but we cannot guarantee changes once an order has entered processing or has been dispatched.
If a parcel is returned to us because the customer provided an incorrect or incomplete address, we will contact you regarding redelivery. Additional shipping charges may apply where permitted by law.
Unclaimed or Refused International Parcels
Customers are responsible for monitoring their shipment and complying with reasonable delivery or customs requirements in their destination country.
If an international parcel is returned to Curve & Charm because it was refused, unclaimed or could not be delivered due to information supplied by the customer, additional shipping costs may apply if you request redelivery.
Any refund relating to a returned parcel will be handled in accordance with our Refund Policy and applicable law.
Delivery Delays
Delivery timeframes provided on our website or at checkout are estimates unless expressly stated otherwise.
Delays may occur due to postal or courier disruptions, customs processing, severe weather, public holidays, peak periods or other circumstances outside our reasonable control.
For international orders, customs clearance may cause additional delays.
Nothing in this policy excludes or limits rights you may have under the Australian Consumer Law.
Lost Parcels
If you believe your parcel has been lost in transit, contact us at curveandcharm@gmail.com with your order number.
We will review the tracking information and, where appropriate, work with the relevant shipping carrier to investigate.
Any remedy available to you will be handled in accordance with applicable law and our store policies.
Damaged Orders
We carefully package Curve & Charm jewellery for shipping.
If your order arrives damaged, please contact curveandcharm@gmail.com as soon as reasonably possible and include your:
order number, description of the issue, and clear photographs of the item and packaging where possible.
We will assess the issue and provide an appropriate remedy where required.
For Australian consumers, nothing in this policy limits your rights under the Australian Consumer Law.
Returns
Returns, exchanges and associated shipping costs are governed by our Refund Policy.
For international returns, customers should contact us before sending anything back so that we can provide the appropriate return instructions.
Any customs duties, taxes or other charges associated with an international return will be handled in accordance with applicable law and our Refund Policy.
Contact Us
If you have questions about shipping or an existing order, please contact:
Curve & Charm
Email: curveandcharm@gmail.com
Australia
Please include your order number when contacting us about an existing order.